Shipping Policy

At NEXONIK, we are committed to delivering your order safely, quickly, and reliably. Please read our shipping policy below for complete information about order processing, delivery times, shipping charges, tracking, and delivery issues.

1. Shipping Coverage

NEXONIK  Delivery availability may vary depending on the courier's service coverage. If your location is not serviceable, our customer support team will contact you to discuss the available options.

2. Order Processing

Orders are normally processed within 1–2 business days after successful order placement and confirmation.

For Cash on Delivery (COD) orders, we may contact you by phone, SMS, or WhatsApp to confirm your order and delivery details before dispatch.

Orders that cannot be confirmed may be cancelled before shipment.

Orders placed on weekends or public holidays may be processed on the next business day.

3. Delivery Time

After dispatch, standard delivery within Pakistan generally takes approximately:

  • Major cities: 2–5 business days
  • Other cities: 3–7 business days
  • Remote areas: 5–10 business days

Delivery times are estimates and may vary because of courier delays, weather conditions, public holidays, high order volumes, incomplete addresses, or other circumstances outside NEXONIK's control.

We will always try to get your order to you as quickly as possible.

4. Shipping Charges

Shipping charges will be displayed at checkout before you complete your order.

From time to time, NEXONIK may offer:

  • Free shipping promotions
  • Discounted shipping
  • Free shipping above a specified order value
  • Special delivery offers

Promotional shipping offers may be subject to specific terms and conditions.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations.

For COD orders:

  1. Your order may be verified before dispatch.
  2. Please provide an active phone number and complete delivery address.
  3. Please keep the exact or required amount available when the courier arrives.
  4. Orders that are repeatedly refused or returned without a valid reason may require advance payment for future purchases.

To reduce failed deliveries, NEXONIK may send order-confirmation messages or calls before dispatch. This approach is commonly recommended for Pakistani e-commerce businesses because refused COD shipments can create significant return-to-origin costs.

6. Order Tracking

Once your order has been dispatched, you will receive tracking information through the contact details provided at checkout, where available.

You can use the tracking information to monitor the progress of your shipment.

Please allow some time for the tracking information to become active after dispatch.

7. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information.

Please make sure your:

  • Full name
  • Mobile number
  • House/shop number
  • Street/area
  • City
  • Province
  • Nearby landmark

are correct before placing your order.

If an incorrect or incomplete address causes a delivery failure, NEXONIK may contact you to obtain the correct information. Additional shipping charges may apply if the parcel needs to be re-shipped.

8. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on the location and courier's procedures.

Please ensure that someone is available to receive your package.

If the customer cannot be reached or refuses the parcel, the shipment may be returned to NEXONIK as Return to Origin (RTO).

9. Delayed Deliveries

Although we aim to deliver within the estimated timeframe, delays can occasionally occur due to circumstances outside our control, including:

  • Weather conditions
  • Public holidays
  • Courier operational issues
  • Incorrect or incomplete addresses
  • High shipment volumes
  • Security or transportation restrictions
  • Natural disasters or other unforeseen circumstances

If your order appears to be significantly delayed, please contact our customer support team with your order number.

10. Damaged Packages

Please inspect the package when you receive it.

If the package appears seriously damaged, tampered with, or opened, please contact NEXONIK customer support as soon as possible and provide photographs/videos of the package and product.

Do not dispose of the original packaging until your issue has been resolved.

11. Wrong or Missing Item

If you receive an item that is different from what you ordered, or an item is missing from your package, contact us within 48 hours of delivery.

Please provide:

  • Order number
  • Photos/videos of the package
  • Photos/videos of the received product
  • A description of the issue

After verification, we will provide the appropriate resolution according to our Return & Refund Policy.

12. International Shipping

International shipping may be available for selected products and destinations.

International customers are responsible for any applicable:

  • Customs duties
  • Import taxes
  • Clearance fees
  • Local taxes
  • Other destination-country charges

These charges are not included in the product price or standard shipping charge unless explicitly stated.

International delivery times vary depending on destination and customs processing.

13. Order Cancellation

You may request cancellation before your order has been dispatched.

Once an order has been shipped, cancellation may no longer be possible.

For COD orders, cancellation requests should preferably be made during the order-confirmation stage.

14. Return-to-Origin (RTO)

A shipment may be returned to NEXONIK if:

  • The customer refuses delivery
  • The customer is unavailable after the courier's delivery attempts
  • The provided address is incorrect or incomplete
  • The customer cannot be contacted
  • The delivery location is not serviceable
  • The order was not accepted within the courier's holding period

Repeatedly placing and refusing COD orders may result in restrictions on future COD purchases.